D-U-N-S Number for this Company:  78-840-7336             

Supplier Performance Ratings            Date: 07/11/02

Open Ratings calculates supplier performance scores using a sophisticated algorithm that takes into account the amount of information available on a supplier, the recency of the information, and the accuracy of the raters.
Ratings range from 0 to 100, however, this is not a percentile score.

• SUMMARY PERFORMANCE RATING    92   
  SIC:  5065/Electronic Parts and Equipment, NEC
   

• RELIABILITY:
  How reliably do you think this company follows through on its commitments?  93
   

• COST:
  How closely did your final total costs correspond to your expectations at the beginning of the transaction?  92
   

• ORDER ACCURACY:
  How well do you think the product/service delivered matched your order specifications and quantity?  93
   

• DELIVERY/TIMELINESS:
  How satisfied do you feel about the timeliness of the product/service delivery?  91
   

• QUALITY:
  How satisfied do you feel about the attitude, courtesy, and professionalism of this company's staff?  92
   

• BUSINESS RELATIONS:
  How easy do you think this company is to do business with?  95
   

• PERSONNEL:
  How satisfied do you feel about the attitude, courtesy, and professionalism of this company's staff?  95
   

• CUSTOMER SUPPORT:
  How satisfied do you feel about the customer support you received from this company?  91
   

• RESPONSIVENESS:
  How responsive do you think this company was to information requests, issues, or problems that arose in the course of the transaction?  92

Note:  The supplier ratings set forth above represent the opinions of the surveyed customer references and not those of Open Ratings or Dun & Bradstreet.  Some references may not have provided ratings for all performance aspects.