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Posted in Engineering Services, Uncategorized on February 10, 2011 No comments

Free Engineering Support?

Senior Engineers Rocky Reynolds and Robin Stuart were recognized as Verizons lead remote engineers until recent retirement. Both Rock & Robin currently monitor the Technology Resource Center of America web-chat Mon-Fri 8-5.

Tags: Engineering Services

Posted in Uncategorized on January 18, 2011 No comments

TRCA Maintains United States Social Security Telecommunications

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Key	Value4<div><strong>Technology Resource Center of America has been awarded the ongoing daily maintenance of the Social Security Administration Telecommunications Systems. The 10 year upgrade requires all existing systems to be maintained at the highest level and extends to multiple platforms like Toshiba, Nortel, Avaya, and other Enterprise and Key systems. See Article Below.</strong></div> <div> </div> <div><strong>July 31, 2007 </strong>WASHINGTON – Expected to be among the world’s largest enterprise VoIP implementations, the network will replace existing telephone systems in nearly 1,600 SSA field offices. The U.S. Social Security Administration (SSA) has awarded the 10-year contract, valued up to US$300 million, for the SSA’s Telephone Systems Replacement Project (TSRP) to a team led by Nortel Government Solutions. The award calls for replacement of the SSA’s existing worldwide telephone systems with IP technology to create a converged voice and data network. It will include a 55,000-agent contact center with carrier-class unified messaging and comprehensive interactive voice response (IVR) capabilities. The Nortel Government Solutions team will provide VoIP hardware, software, integration and deployment services for SSA regional offices, program service centers and field offices. Network operation services, user support and training are also included. Nortel Government Solutions is already heavily involved in a number of major VoIP transitions for U.S. Government customers worldwide, including the U.S. Air Force and the Department of Defense.</div> <div class="tags"> Tags: <a href="http://www.trca.com/tag/engineering-services/" class="tag">Engineering Services</a>, <a href="http://www.trca.com/tag/managed-services/" class="tag">Managed Services</a>, <a href="http://www.trca.com/tag/pbx-maintenance/" class="tag">PBX Maintenance</a></div></div> <!--blog-page-post--> <div class="blog-page-post"> <div class="info"> <span class="default">Posted in </span><a href="http://www.trca.com/category/uncategorized/" class="category">Uncategorized</a><span class="default"> on </span><a href="http://www.trca.com/2010/09/" class="data">September 30, 2010</a> <a href="http://www.trca.com/2010/09/nationwide-platform-change-for-idearc-supermedia-call-centers/#comments" class="comments">No comments</a> <div class="clear-both"></div> </div> <h4><a class="title" href="http://www.trca.com/2010/09/nationwide-platform-change-for-idearc-supermedia-call-centers/">Nationwide Platform Change Call Centers</a></h4> <hr /><p>Barely 1 year after the decision was made, more than 80 (contractually undisclosed) call centers are nearly complete by TRCA. A nationwide “forklift” of the existing telecommunications platform and subsequent replacement with the Interactive Intelligence Call Center VOIP Solution has gone on relentlessly, day and night. TRCA is winding down the hardware installation and now customizing applications, improving business processes, and implementing ongoing Professional Services Personel to ensure a long and successful future for the nationwide high volume call centers.</p> <div class="tags"> Tags: <a href="http://www.trca.com/tag/asset-manaqgement/" class="tag">Asset Management</a>, <a href="http://www.trca.com/tag/asset-recovery/" class="tag">Asset Recovery</a>, <a href="http://www.trca.com/tag/convergence/" class="tag">Convergence</a>, <a href="http://www.trca.com/tag/engineering-services/" class="tag">Engineering Services</a>, <a href="http://www.trca.com/tag/federal-services/" class="tag">Federal Services</a>, <a href="http://www.trca.com/tag/interactive-intelligence/" class="tag">Interactive Intelligence</a>, <a href="http://www.trca.com/tag/managed-services/" class="tag">Managed Services</a>, <a href="http://www.trca.com/tag/mobility/" class="tag">Mobility</a>, <a href="http://www.trca.com/tag/nationwide-rollouts/" class="tag">Nationwide Rollouts</a>, <a href="http://www.trca.com/tag/pbx-maintenance/" class="tag">PBX Maintenance</a>, <a href="http://www.trca.com/tag/voip-migration/" class="tag">VoIP Migration</a></div></div> <!--blog-page-post--> </div> <!-- content-620 --> <div class="sidebar-right"><h6 style="margin-top:0px;">Recent News</h6><hr /> <ul class="widget-recent-posts"> <li><div class="item"><div class="description"><span class="date">February 10, 2011</span><br /><a href="http://www.trca.com/2011/02/its-true-free-engineering-support/" >Free Engineering Support?</a></div><div style="clear:left;"></div></div></li><li><div class="item"><div class="description"><span class="date">January 18, 2011</span><br /><a href="http://www.trca.com/2011/01/awarded-ssa-telecommunication-contract/" >TRCA Maintains United States Social Security Telecommunications</a></div><div style="clear:left;"></div></div></li><li><div class="item"><div class="description"><span class="date">January 18, 2011</span><br /><a href="http://www.trca.com/2011/01/trca-awarded-5-year-contract-missouri-air-national-guard/" >Contract C111054001 — 5 Year Missouri Army National Guard Maintenance</a></div><div style="clear:left;"></div></div></li> </ul> <div style="height:30px;"></div> <h6 style="margin-top:0px;"><a class='rsswidget' href='http://www.totaltele.com/rss.aspx' title='Syndicate this content'><img style='border:0' width='14' height='14' src='http://www.trca.com/wp-includes/images/rss.png' alt='RSS' /></a> <a class='rsswidget' href='http://www.totaltele.com/rss.aspx' title=''>Total Telecom</a></h6><hr /><ul><li><a class='rsswidget' href='http://www.totaltele.com/view.aspx?ID=481371' title='Data storage specialist posts 3.8% decline in Q4 earnings. […]'>NetApp launches dividend against bleak IT market outlook</a> <span class="rss-date">May 22, 2013</span></li><li><a class='rsswidget' href='http://www.totaltele.com/view.aspx?ID=481368' title='Japanese vendor says it is ready to 'start the discussion'. […]'>Sony to take partial entertainment arm split proposal to board</a> <span class="rss-date">May 22, 2013</span></li><li><a class='rsswidget' href='http://www.totaltele.com/view.aspx?ID=481372' title='vCloud Hybrid Service will become generally available in third quarter. […]'>VMware to offer SAP software within its vCloud service</a> <span class="rss-date">May 22, 2013</span></li><li><a class='rsswidget' href='http://www.totaltele.com/view.aspx?ID=481369' title='Sprit Nextel says a few sites are down, while AT&T, T-Mobile have reported 'some damage'. […]'>US mobile operators report some damage, congestion after Oklahoma tornado</a> <span class="rss-date">May 22, 2013</span></li><li><a class='rsswidget' href='http://www.totaltele.com/view.aspx?ID=481367' title='South Korea's Pantech said earlier this year that it would seek investment to boost competitive position. […]'>Samsung Electronics to buy 10% in handset maker Pantech for $48m</a> <span class="rss-date">May 22, 2013</span></li></ul><div style="height:30px;"></div><h6 style="margin-top:0px;">Search</h6><hr /><form role="search" method="get" id="searchform" action="http://www.trca.com/" > <div><label class="screen-reader-text" for="s">Search for:</label> <input type="text" value="" name="s" id="s" /> <input type="submit" id="searchsubmit" value="Search" /> </div> </form><div style="height:30px;"></div></div> <div class="clear-both"></div> </div> <!-- content-middle-sidebar --> <div class="content-bottom"></div> </div> <!-- body container --> <div id="footer"> <span class="copyright">TRCA \| 2600 Virginia Circle \| Denton, Texas 76209 \| TF Sales 800.587.5650 \| TF Service 800.374.8105 \| Main 940.565.5000 \| Fax 940.565.5002</span> <a class="top reverse" href="#anchortop">top</a> </div> <!-- footer --> <!-- (GATCE) Google Analytics Tracking Code begin--> <script type="text/javascript"> var _gaq = _gaq \|\| []; _gaq.push(['_setAccount', 'UA-25303839-1']); _gaq.push(['_trackPageview']); (function() { var ga = document.createElement('script'); ga.type = 'text/javascript'; ga.async = true; ga.src = ('https:' == document.location.protocol ? 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4<div><strong>Technology Resource Center of America has been awarded the ongoing daily maintenance of the Social Security Administration Telecommunications Systems.  The 10 year upgrade requires all existing systems to be maintained at the highest level and extends to multiple platforms like Toshiba, Nortel, Avaya, and other Enterprise and Key systems.  See Article Below.</strong></div>
<div> </div>
<div><strong>July 31, 2007   </strong>WASHINGTON – Expected to be among the world’s largest enterprise VoIP implementations, the network will replace existing telephone systems in nearly 1,600 SSA field offices. The U.S. Social Security Administration (SSA) has awarded the 10-year contract, valued up to US$300 million, for the SSA’s Telephone Systems Replacement Project (TSRP) to a team led by Nortel Government Solutions.  The award calls for replacement of the SSA’s existing worldwide telephone systems with IP technology to create a converged voice and data network.   It will include a 55,000-agent contact center with carrier-class unified messaging and comprehensive interactive voice response (IVR) capabilities.   The Nortel Government Solutions team will provide VoIP hardware, software, integration and deployment services for SSA regional offices, program service centers and field offices. Network operation services, user support and training are also included.  Nortel Government Solutions is already heavily involved in a number of major VoIP transitions for U.S. Government customers worldwide, including the U.S. Air Force and the Department of Defense.</div>
<div class="tags">
                                            Tags: <a href="http://www.trca.com/tag/engineering-services/" class="tag">Engineering Services</a>, <a href="http://www.trca.com/tag/managed-services/" class="tag">Managed Services</a>, <a href="http://www.trca.com/tag/pbx-maintenance/" class="tag">PBX Maintenance</a></div></div> 
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                                    <div class="info">                                                
                                        <span class="default">Posted in </span><a href="http://www.trca.com/category/uncategorized/" class="category">Uncategorized</a><span class="default"> on </span><a href="http://www.trca.com/2010/09/" class="data">September 30, 2010</a>
                                        <a href="http://www.trca.com/2010/09/nationwide-platform-change-for-idearc-supermedia-call-centers/#comments" class="comments">No comments</a>
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                                    </div>                 
                                    <h4><a class="title" href="http://www.trca.com/2010/09/nationwide-platform-change-for-idearc-supermedia-call-centers/">Nationwide Platform Change Call Centers</a></h4> 
                                    <hr /><p>Barely 1 year after the decision was made, more than 80 (contractually undisclosed) call centers are nearly complete by TRCA.  A nationwide “forklift” of the existing telecommunications platform and subsequent replacement with the Interactive Intelligence Call Center VOIP Solution has gone on relentlessly, day and night.  TRCA is winding down the hardware installation and now customizing applications, improving business processes, and implementing ongoing Professional Services Personel to ensure a long and successful future for the nationwide high volume call centers.</p>
<div class="tags">
                                            Tags: <a href="http://www.trca.com/tag/asset-manaqgement/" class="tag">Asset Management</a>, <a href="http://www.trca.com/tag/asset-recovery/" class="tag">Asset Recovery</a>, <a href="http://www.trca.com/tag/convergence/" class="tag">Convergence</a>, <a href="http://www.trca.com/tag/engineering-services/" class="tag">Engineering Services</a>, <a href="http://www.trca.com/tag/federal-services/" class="tag">Federal Services</a>, <a href="http://www.trca.com/tag/interactive-intelligence/" class="tag">Interactive Intelligence</a>, <a href="http://www.trca.com/tag/managed-services/" class="tag">Managed Services</a>, <a href="http://www.trca.com/tag/mobility/" class="tag">Mobility</a>, <a href="http://www.trca.com/tag/nationwide-rollouts/" class="tag">Nationwide Rollouts</a>, <a href="http://www.trca.com/tag/pbx-maintenance/" class="tag">PBX Maintenance</a>, <a href="http://www.trca.com/tag/voip-migration/" class="tag">VoIP Migration</a></div></div>                                       
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           <li><div class="item"><div class="description"><span class="date">February 10, 2011</span><br /><a href="http://www.trca.com/2011/02/its-true-free-engineering-support/" >Free Engineering Support?</a></div><div style="clear:left;"></div></div></li><li><div class="item"><div class="description"><span class="date">January 18, 2011</span><br /><a href="http://www.trca.com/2011/01/awarded-ssa-telecommunication-contract/" >TRCA Maintains United States Social Security Telecommunications</a></div><div style="clear:left;"></div></div></li><li><div class="item"><div class="description"><span class="date">January 18, 2011</span><br /><a href="http://www.trca.com/2011/01/trca-awarded-5-year-contract-missouri-air-national-guard/" >Contract C111054001 — 5 Year Missouri Army National Guard Maintenance</a></div><div style="clear:left;"></div></div></li>           </ul>
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