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VISION STATEMENT

"Leading the multi-site technology industry by setting and maintaining exemplary service standards as defined by our brand."

MISSION STATEMENT

"To Consistently WOW Our Customers by Owning Every Challenge and Driving Every Solution"
 
Definition of WOW:  To astonish and amaze by wildly exceeding expectations.

TRCA'S BRAND OF SERVICE

Own the Challenge - Drive the Solution

SERVICE BRAND ELEMENTS

Understand The Challenge
Assume 100% Responsibility
Be Customer Empathetic
Gather All The Facts
Think Critically and Proactively
Document Everything
Always Over Communicate Internally and Externally
Ensure Seamless Transition to my Teammates