"Lead The Industry in Setting and Maintaining Service Standards by Our Brand"
"To Consistently WOW Our Customers by Owning Every Challenge and Driving Every Solution"
SERVICE BRAND ELEMENTS
Understand The Challenge
Assume 100% Responsibility
Be Customer Empathetic
Gather All The Facts
Think Critically and Proactively
Ensure Seamless Transition to my Teammates
Always Over Communicate Internally and Externally