HELPDESK SERVICES

Local, Redundant, SLA-Driven Service

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Staff Augmentation
  • Dedicated support teams for your business

  • Staffing Services where needed

  • After hours and weekends support

  • 24x7x365 Support Options

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White Label Services
  • National Support Center Tier 0 Support Services

  • Network Operations Center Tier 1-3 Support Services

  • Point of Sale Support

  • Single Application Support

  • End User Enterprise Support

  • White Labeled Availability

  • Enterprise Infrastructure Support

  • Staff Augmentation

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Vendor Management
  • Vendor Liaison Services

  • Escalation Design and Support

  • Coordination and Planning Services

  • Change Management Support

  • Vendor SOP Creation and Dissemination

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Ticket Application Support
  • CRM Licensing, Configuration, and Management Services

  • CRM Selection Services

  • CRM-Agnostic Support

  • White Glove Ticketing Application Support

  • Workflow Design

  • SOP Generation

  • Knowledge Base Generation and Maintenance

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Reporting and Analytics
  • KPI Identification

  • Scheduled KPI Reporting

  • Quarterly Briefing and Review Services

  • Trend Identification and Management

  • White Glove Reporting

  • POC Design, Implementation, and Follow Up